Your order is likely already on it's way - if not, then it will be soon! Please be patient as most of my products are original works of art and require some time to create with high-quality. If you ordered a neighborhood map, they typically take 1-2 weeks to create and then 3-5 days to process and ship. If you have any concerns about this time frame or need your map rushed, please send me a message!
I'm so sorry you weren't happy with your purchase. Unfortunately, since most of my products are custom pieces, all sales are final unless they arrive damaged. If you have any questions about returning your product, please send me a message and I'd be happy to assist you.